Market Harbor
Frequently Asked Questions
Market Harbor keeps a single catalog of 1,000 pieces in Mechanicsville, Virginia — vases and decorative objects on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and returns run 30 days from delivery.
Consider an order that arrives damaged: photograph it, email us within 30 days of delivery, and a replacement or refund follows — refunds land back on PayPal within 5–7 business days of the return reaching Mechanicsville.
- Do you ship outside the United States?
- We ship within the 48 contiguous states only. Alaska, Hawaii, Puerto Rico and international addresses are not covered at the moment.
- Which payment methods do you accept?
- PayPal is our standard checkout: PayPal balance, a linked bank account, or a major debit or credit card processed inside PayPal's encrypted flow.
- Is furniture assembled when it arrives?
- Most pieces arrive flat-packed with hardware, tools and illustrated instructions. Assembly usually takes 20–60 minutes with two people; upholstered pieces normally need only feet or legs attached.
- Do you charge extra for large items?
- No. Sofas, dining sets and wardrobes ship at the same zero cost as a single pillow — there is no large-item or fuel surcharge.
- Where do you ship from?
- Everything leaves one warehouse at 8310 Ellerson Dr, Mechanicsville, VA 23111, which is also the return address.
- Can I change an order after placing it?
- Email us the same working day. If the order has not been picked yet we can usually change the address or the item; once it is dispatched we treat it as a return.
- Do you restock sold-out pieces?
- Most furniture styles are restocked. Availability is drawn from a live pool of roughly 64,000 furniture pieces and 53,000 decor items, so exact models rotate.
- How does Market Harbor keep prices at 30–50% of retail?
- We buy end-of-line and overstock furniture in volume, keep one warehouse and skip seasonal campaigns, then pass the difference through as a standing markdown.